Providing Notifications

All trip requests received are acknowledged depending on the vendor’s (requestor’s) specified mode of communication:

• Those from the online portal are acknowledged online.
• Emailed requests are acknowledged via email response.

On the day prior to the transportation request, a call is placed by our dispatch team to the client or responsible party notifying them of their scheduled trip. Any changes, modifications, or cancellations of the trips are noted on the scheduling system, and follow-up communication to the relevant parties (e.g. case manager) is done immediately. This communication is completed by the dispatch team.

• Provide notification via a phone call, text message or email to the Client/legal guardian that the driver is enroute within thirty (30) minutes prior to the scheduled pick-up time and confirm the pick up address.
• Provide notification to the Client/legal guardian by phone, text, or email when the driver arrives at the designated pick-up location or knocks on the Client’s door if indicated on the Transportation Request form (Exhibit A1 or A2).