Employment

As a provider of Non-Medical, Non-Emergency Transportation (NEMT) services, ensuring our DCSRs are well-prepared is crucial. We have several requirements for hiring and throughout employment:

• Valid Driver’s License and Clean Record
• Industry Experience
  
  • Previous industry experience is beneficial.
  • NEMT demands a higher level of attention and care, especially when dealing with vulnerable passengers.
• Outstanding Customer Service Skills
  • Excellent customer service skills
  • Patience, understanding, and problem-solving abilities
• Vehicle and Device Safety Training
  • Know how to correctly use wheelchair lifts, ramps, seatbelts, wheelchair security straps, and other vehicle features
  • Understand traffic laws, defensive driving techniques, and managing various road situations
  • Mastery of vehicle handling, emergency procedures, and accident prevention strategies
• State-Specific Rules and Regulations
  • State-specific requirements related to NEMT services
• Regular Training and Certification
  • Participate in regular training sessions to stay current and effective
  • Certifications such as CPR, first aid, and transportation safety training
  • Prepared for emergencies

Our DCSRs play a vital role in assisting people who struggle to move independently, ensuring they get to and from essential medical appointments. Our commitment to safety, compassion, and professionalism makes a difference in the lives of those we serve.

To that end, we make sure they provide reasonable accommodations for individuals with disabilities to ensure equal access and fair treatment. Part of our training program includes:

• Understanding the Americans with Disabilities Act (ADA) and the ADA guidelines related to transportation services. The ADA prohibits discrimination against individuals with disabilities and mandates reasonable accommodations.
• Open communication with passengers, asking about their specific needs and preferences.
• Documenting any special requirements, such as mobility aids (wheelchairs, walkers), service animals, or communication devices.
• Assisting passengers with different disabilities, including proper wheelchair securement and transfer techniques.
• Preparing to assist passengers in boarding and alighting and extra time for passengers with mobility challenges.
• Some passengers may require communication aids (e.g., sign language interpreters, communication boards).

Most of all, we train our entire staff to treat passengers with kindness and empathy and to understand that disabilities vary and each passenger’s needs are unique.

We are committed to providing safe, reliable, and compassionate transportation services, and as a new driver, you play a vital role in delivering that experience. This training checklist will guide you through essential procedures, safety protocols, and customer service expectations to ensure you are fully prepared for success on the road.

NEMT Solution LLC ensures our DSCRs adhere to applicable Federal, State, and local laws and ordinances on traffic safety regulations while on duty, such as “Don’t Text and Drive.”

We will ensure that the policy is reviewed by all direct care staff at least annually and when revisions are made by having each staff sign off/attest on an annual basis or when revisions are made. We will keep track of each staff attestation through a spreadsheet.

NEMT Solution LLC has a quality control manager who is responsible for ensuring compliance with the company’s policy and procedure manual and adherence to our contractual obligations. As part of their duties, the manager ensures that any transportation issues brought up by the member, provider, case manager, social worker, and or driver are resolved within a reasonable time. Issues are required to be resolved within 24 hours of occurrence with a maximum timeline of 5 days. Resolutions are documented and, where applicable, used to develop new policies. They are also shared during our quarterly safety meeting.

At NEMT Solution LLC, we believe that our greatest asset is our team of drivers, and a dedicated office staff. The company Employee Handbook establishes policies, procedures, benefits, and working conditions that will be followed by all NEMT Solution LLC employees as a condition of their employment. The Standards of Conduct describe the expected actions and behaviors expected of you while conducting Company business.

The policies and procedures outlined in this handbook will be applied at the discretion of the company. NEMT Solution LLC reserves the right to deviate from the policies, procedures, benefits, and working conditions described in this handbook.

Furthermore, while the company will make every effort to notify you when an official change in policy or procedure has been made, the company reserves the right to withdraw or change the policies, procedures, benefits, and working conditions described in this handbook at any time, for any reason, and without prior notice.

You are responsible for staying up-to-date on NEMT Solution LLC policies, procedures, benefits, and working conditions. No provision in this employee handbook and expected standards of conduct can be waived without written permission from NEMT Solution LLC’s President, or designee. Such a waiver, if granted, applies only to the employee for whom the waiver was granted at the time of the waiver.

NEMT Solution strives to provide an employee-friendly environment in which goal-oriented individuals thrive as they achieve ever more demanding challenges. Our goal is to be an “employer of choice.”

Additionally, our commitment to serving our clients and providing the highest excellence in care and service is unwavering.

• Complete Employment Application
• Copy Valid Driver License
• Copy Social Security Card
• Either Form W-9 or W-4 & A-4
• 39- Month MVR (30 Days current) Provided Annually
• CPR/AED, First Aid Certifications
• HIPPA Certifications
• Drug Screening/Test_Conducted Annually
• Background Check
• APS
• NSO
• ADA Training
• Cultural Competency Training
• Defensive Driving Training
• FWA Training
• SFW Policy
• Assisting Passengers w/ Disability
• Driver Training
• Car Seat Safety Training